P
Persona: Guest (Post-Completed Booking) — Prompted to review after booking status = Completed. Review benefits the marketplace trust ecosystem and impacts host trust badges (FR-35). SRS §6.1 Guest Journey; §7.8 FR-32
1
Review Trigger Context — Screen auto-triggered or notification-linked when booking status = Completed. Shows booking reference for context. One-time prompt per booking; skip allowed once. SRS §7.5 FR-17; §7.8 FR-32
2
Host Star Rating (Required) — 1–5 star interactive selector for the Host. Minimum 1-star selection before Submit is enabled. This rating feeds into host aggregate and trust badge calculations. SRS §7.8 FR-32; §9.1 FR-87
3
Listing Star Rating (Optional) — Separate 1–5 star selector for the Storage Location / Facility. Optional. Distinguishes host service quality from location quality independently. SRS §7.8 FR-32; §9.1 FR-87
4
Comment Text Area — Optional free-text (max 500 chars) with character counter. Placeholder: 'Tell others about your experience...' Saved to FR-87 comment field. SRS §7.8 FR-32; §9.1 FR-87
5
Review Moderation Disclaimer — Text below form: 'Reviews are published after moderation. False or abusive reviews may be removed.' FR-34 admin moderation applied before public display. SRS §7.8 FR-34
6
Trust Badge Impact Annotation — Visual annotation: 'High Rating badge requires avg ≥ 4.5 from at least 5 reviews.' Encourages honest, generous reviews by explaining the downstream impact. SRS §7.8 FR-35
7
Skip Option — 'Skip for now' secondary link below Submit. Allowed once per booking. If skipped: reminder notification sent after 24 hours. FR-87 moderationStatus = skipped. SRS §7.8 FR-32; §7.9 FR-37