Host Menu
🏠Dashboard 📋Bookings 🏪My Listings 📅Availability ✅Drop-off Verify 📦Pickup Verify 💰Earnings ⭐Reviews 👤Profile
Reviews & Ratings
Rate your guests and manage responses to guest reviews on your listings · §9.3 FR-95
1

👤 Section A — Rate This Guest

✅ Booking LSM-2026-A4B7C9D2 is Completed. How was Rahul Sharma as a guest?
Rate Rahul Sharma · Required · SRS §7.8 FR-33
⭐
⭐
⭐
⭐
⭐
118 / 500
2
📊 Developer annotation: Host's guest rating contributes to a Guest Trust Score visible to future hosts during manual approval (FR-102). High-rated guests get faster approvals on manual-mode listings. SRS §7.8 FR-33; §9.4 FR-102
3
📋 Reviews are published after moderation. False or retaliatory reviews may be removed per our community guidelines. SRS §7.8 FR-34
4

🏪 Section B — My Listings Reviews (from guests · respond here)

5
AT
Ananya Trivedi
⭐⭐⭐⭐⭐ · Rajesh Storage Hub · May 28, 2026
6 Approved
"Excellent — drop-off took 2 minutes. Rajesh was very professional, checked my ID quickly and gave me a receipt. CCTV clearly visible. Will definitely use again!"
Your reply (max 300 chars)
72 / 300
⚠️ Open point OP-07: confirm with client whether reply is publicly visible on listing page (recommended) or admin-only. · SRS §9.3 FR-95; §7.8 FR-34
KP
Kevin Patel
⭐⭐⭐⭐⭐ · Rajesh Storage Hub · May 19, 2026
⏳ Pending
"Super convenient location near CP metro. CCTV clearly visible. OTP process was smooth and fast."
?
Anonymous Guest
⭐☆☆☆☆ · Home Storage · May 10, 2026
🚩 Flagged
"[Review content under moderation — may violate community guidelines]"
Admin review in progress · SRS §7.8 FR-34

Wireframe Annotations — SCR-23 · Rate & Review — Host to Guest + Review Responses

P
Persona: Active Host (Post-Booking Review Cycle) — Two distinct actions: rating the guest (trust signal for other hosts in manual approval) and responding to guest reviews (public reputation management on listings). SRS §6.2 Host Journey; §7.8; §9.3 FR-95
1
Rate This Guest — Section A — 1–5 star selector (required) + optional comment (max 500 chars). Triggered when booking status = Completed. One-time per booking. Rating feeds the Guest Trust Score. SRS §7.8 FR-33; §9.1 FR-87
2
Guest Rating Trust Impact (Developer Annotation) — Host's guest rating contributes to a Guest Trust Score visible to other hosts during manual booking approval. Helps hosts decide whether to approve requests faster. Not a visible UI label. SRS §7.8 FR-33; §9.4 FR-102
3
Review Moderation Disclaimer — 'Reviews published after moderation. False or retaliatory reviews may be removed.' Applies to both host-to-guest ratings AND host reply text submitted in Section B. SRS §7.8 FR-34
4
My Listings Reviews Panel — Section B — Lists all guest reviews across all host's listings. Each row: guest avatar / name / star rating / review text / date / Reply button. Source: §9.3 FR-95 'Comment on Guest Reviews.' SRS §9.3 FR-95 (Comment on Guest Reviews); §7.8 FR-32
5
Reply to Review — Clicking Reply opens a 300-char textarea inline below the review. Post Reply CTA. Open point OP-07: confirm with client whether reply is publicly visible on listing page or admin-only. SRS §9.3 FR-95; §7.8 FR-34; Open point OP-07
6
Review Status Badges — Each review shows its moderationStatus badge: Approved (green) / Pending (amber) / Flagged (red). Host can see whether their submitted reply is still awaiting moderation before it goes live. SRS §7.8 FR-34; §9.1 FR-87
← Previous
Screen 23 of 40 · Rate & Review — Host to Guest + Review Responses
Host · Reviews
← →
Next →