💡 A full refund is issued if you cancel 24+ hours before your drop-off time. No refund if cancelled within 24 hours. See our Refund Policy for full details.
Can I modify my booking dates?
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Yes — you can extend or reduce your booking from the Booking Detail page (SCR-12). Extensions are available when the listing has remaining capacity. Reductions are available before check-in.
What is the maximum booking duration?
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The maximum booking duration is 365 days and the minimum is 1 day. Partial days are rounded up to the next full day for pricing purposes.
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Drop-off & Identity Verification
5 articles
What government ID do I need to bring?
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Bring any valid government-issued photo ID: Passport, Aadhaar Card, PAN Card, or Driving Licence. Your host will verify your identity at drop-off before accepting your luggage. This is mandatory for all bookings.
⚠️ Your host cannot accept your luggage without identity verification. No ID = no drop-off.
How does the OTP drop-off verification work?
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After booking, you'll receive a 6-digit drop-off code visible in your Booking Detail (SCR-12). Show this code to your host when you arrive. They'll enter it in their app to confirm the handover. A separate pickup code appears once you're checked in.
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Payments & Refunds
9 articles
When will I receive my refund?
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Refunds are processed back to your original payment method. Once approved, allow 3–5 business days for the amount to reflect in your account, depending on your bank or payment provider.
💡 Refund status is visible in your My Bookings (SCR-11) under the Cancelled tab.
Which payment methods are accepted?
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We accept UPI, Google Pay, and Cards (Visa, Mastercard, RuPay). India payments are processed via Razorpay; international payments via Stripe. All payments are PCI DSS compliant — we never store your card details.
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Routes to SCR-14 with optional pre-filled issue category · SRS §7.8 FR-36; §7.13 FR-53
Wireframe Annotations — SCR-32 · FAQ / Help Centre
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Persona: All Roles (Self-Service Support) — Any logged-in or public user seeking answers before raising a ticket. Designed to resolve common issues without support agent involvement. Logged-in role defaults the category sidebar to the most relevant tab. SRS §7.8 FR-36
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FAQ Search Bar — Prominent full-text search at top of page. Auto-suggest dropdown as user types, matching article titles, content, and tags. Highlights matched terms in suggestions. If no results: "No results? Raise a support ticket" link. Search results filter the accordion below in real time. SRS §7.8 FR-36
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Category Tabs / Sidebar — Personalised by role: For Guests / For Hosts / Payments & Refunds / Drop-off & Pickup / Account & Security / General. Each category shows article count. Logged-in role defaults to the most relevant tab (Guest → For Guests; Host → For Hosts). "Most Viewed" quick-links below. SRS §7.8 FR-36
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Accordion Q&A — FAQ items in expandable accordion grouped by topic sections. Most-viewed articles shown first. Answers contain deep-links to relevant screens (e.g. "My Bookings → SCR-11", "Booking Detail → SCR-12"). Answer tip callout boxes for important caveats. SRS §7.8 FR-36
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Still Need Help? Submit a Ticket CTA — Prominent orange-bordered callout at bottom of article list: "Couldn't find your answer? Raise a Support Ticket → SCR-14." Routes to SCR-14 with optional pre-filled issue category based on the FAQ tab the user was browsing. SRS §7.8 FR-36; §7.13 FR-53