Luggage Marketplace · SCR-28 — Booking & Payment Management

Admin Panel

📊Dashboard 👥User Management 🆔KYC Review 🏪Listing Mgmt 💳Booking & Payments 🆘Disputes 💰Financial Controls 📋Audit Logs ⚙️Platform Config

Booking & Payment Management

Full oversight of all platform transactions · Cancel bookings · Override refunds · Manage payouts · SRS §9.3 FR-96

Bookings 2,847

Payment History

Refund Override

Payout Batch

Reports

Booking ID	Guest	Host / Listing	Drop-off	Status	Total	Platform Fee	Actions
LSM-2026-A4B7	Rahul Sharma	Rajesh Storage Hub Delhi · Priya Mehta	Jun 5 · 10AM	🔵 Confirmed	₹1,011	₹404	2
LSM-2026-B2C3	Ananya Trivedi	The Residency Lobby Delhi · Hotel Admin	Jun 5 · 9AM	🟢 Checked-in	₹900	₹360
LSM-2026-C1D4	Kevin Patel	Sanjay Home Storage Delhi · Sanjay R.	May 28 · 11AM	✅ Completed	₹560	₹224

FR-84 Booking entity: id / guestId / listingId / startDate / endDate / bagCount / price / status · SRS §9.1 FR-84

✕ Admin Cancel Booking — LSM-2026-A4B7

Cancellation reason * (Unusual Circumstances · FR-46)

Refund Override

⚠️ Both Guest and Host will receive email notifications about this cancellation. Host earnings for this booking will be deducted. · SRS §7.9 FR-37

Audit entry auto-created · SRS §7.11 FR-46; §7.6 FR-24; §8.7 FR-48

💳 Payment History Sub-Tab Preview

Booking ID	Gateway Ref	Amount	Gateway	Status
LSM-A4B7	rz_pay_9K2X...	₹1,011	Razorpay	Success
LSM-B2C3	rz_pay_7M1Y...	₹900	Razorpay	Success
LSM-D5E6	pi_3Nx8m...	$28.50	Stripe	Failed

FR-85 Payment entity: bookingId / gatewayRef / amount / status (initiated/success/failed/refunded) / timestamps · SRS §9.1 FR-85

🔄 Refund Override Form (outside standard policy · FR-49)

Booking ID

Refund Amount (₹)

Refund Type

Reason *

FR-85 status → Refunded · Audit logged · SRS §7.6 FR-49; §8.7 FR-48

🏦 Payout Batch Management

Batch #PAY-2026-06 — June Payouts

⏳ Pending Approval

32 hosts · Total disbursement: ₹3,84,200 · Scheduled: Jul 1, 2026

FR-86 Payout entity: hostId / amount / status / bankRef / period · SRS §9.1 FR-86; §7.11 FR-49

📊 Export Reports

Report Type

Date Range

Generated from FR-85 Payment + FR-86 Payout entity data · SRS §7.11 FR-49

Wireframe Annotations — SCR-28 · Booking & Payment Management

Persona: Admin (Operations Manager) — Oversight of all platform transactions. Can cancel bookings, override refunds outside standard rules, approve payout batches, and export financial reports. SRS §6.3 Admin Journey; §9.3 FR-96

Master Bookings Table — All bookings across all hosts and guests. Columns from FR-84 entity: Booking ID / Guest / Host & Listing / Drop-off Date / Status badge / Total / Platform Fee. Multi-filter: Status / Date Range / Host / Guest / Payment Status. SRS §9.1 FR-84; §7.11 FR-46

Admin Cancel Booking — Cancel modal: mandatory reason text (Unusual Circumstances per FR-46) + refund override selector (Standard / Full / No Refund). Guest and host both emailed (FR-37). Status → Cancelled. Audit entry created. SRS §7.11 FR-46; §7.6 FR-24; §7.9 FR-37; §8.7 FR-48

Payment History Sub-Tab — All platform payment transactions. Columns from FR-85 entity: Booking ID / Gateway Reference / Amount / Gateway (Razorpay/Stripe) / Status (initiated/success/failed/refunded) / Timestamps. SRS §9.1 FR-85; §7.6 FR-23

Refund Override Form — Admin-initiated refund outside standard policy (FR-49): Booking ID / Refund Amount (partial or full) / Reason. Triggers gateway refund API call. FR-85 status → Refunded. Audit logged. SRS §7.6 FR-49; §8.7 FR-48

Payout Batch Management Sub-Tab — View pending host payout batches. Per-batch: Approve / Hold / Export CSV. Admin reviews totals before disbursement. Links to FR-86 Payout entity. SRS §7.6 FR-25; §7.11 FR-49; §9.1 FR-86

Export Reports — Report type selector: Bookings / Revenue / Refunds / Payouts / Commission Summary. Date range picker. Export as CSV or formatted PDF. Generated from FR-85 + FR-86 entity data. SRS §7.11 FR-49